1.  GENERAL

These Terms also apply to the use of the Autowill rent a car webshop - in the territory of the Republic of Croatia, which is available at www.autowill-rentacar.hr .

The content of this site is protected by copyright belonging to or transferred to Autowill rent a car. Autowill rent a car also owns the copyright to edit, select and adjust the content of this site. This page contains trademarks, individual names and other similar intellectual property. All photographs, images and other materials appearing on this website are the property of Autowill rent a car and it is not possible to use them (the same material) without his written permission. Also, the use of any material from this site in connection with the sale or offering for sale of products or services of any kind is not permitted. The defined permission and manner of use of this website may not be transferred, subcontracted or assigned and any intended and attempted transfer, subcontracting or assignment will be considered null and void. By using materials from the website, media users undertake to fully comply with the restrictions, conditions and requirements set out here.

The General Terms and Conditions are subject to change at any time, so you should check the General Terms and Conditions each time you visit the Website. If you continue to use the Autowill rent a car website after the amended General Terms and Conditions have been published on it, you are deemed to have agreed to the new General Terms and Conditions.

2. WEBSHOP INFORMATION

WILL D.O.O., Zagrebačka avenija 100, 10090 Zagreb, Hrvatska

OIB: 64502864245

MB: 04039106

Bank: Erste, IBAN: HR1124020061100659800

Share capital: 20.000,00 kn

Commercial Court in Zagreb.

3. PRODUCTS AND / OR SERVICES INFORMATION

Online store WILL d.o.o. (Autowill rent a car) available at www.autowill-rentacar.hr offers its clients car rental according to the conditions and prices specified on the website itself.

4. TERMS OF SALE

The General Terms and Conditions determine the procedure for ordering, payment, and complaints about the car rental service that Autowill rent a car offers on the website. www.autowill-rentacar.hr

The procedure is defined through the following steps:

4.1. VEHICLE BOOKING

Before booking a vehicle, it is necessary to read the Rental terms, which can be found at https://autowill-rentacar.hr/en/user-service-center/#rental-terms

To make a car rental reservation on the website www.autowill-rentacar.hr it is necessary to go through all the mandatory steps of the booking process which include the following:

  • Location and time selection of vehicle pick up and return 
  • Vehicle selection
  • Protection package selection
  • Additional equipment and/or services selection
  • Filling in basic information about the driver (Name and surname, e-mail address, telephone number)

By confirming the reservation, the buyer agrees with the General Terms and Conditions and Rental terms. Read more about the Rental terms, which can be found at https://autowill-rentacar.hr/en/user-service-center/#rental-terms

After the Booking Confirmation, the customer will be redirected to the WSPay website for Payment.

4.2. PAYMENT METHOD AND SECURITY

Payment is made exclusively via the Internet. The following debit and credit cards can be used: Maestro, MasterCard, Visa, Visa Premium, Diners, Discover and DinaCard.

When paying at the Autowill rent a car online store, WSPay is used - a system for secure acceptance of payment cards via the Internet. Prior to the payment procedure, the customer is asked to read the terms of use of WSPay and the terms of use of the card company through which he makes the payment. The payment made implies that the customer has read the terms of business of WSPay and the terms of use of the card company through which the payment is made.

WSPay is a secure system for online payment, real-time payment, credit and debit cards and other payment methods. WSPay provides the customer and merchant with secure registration and transfer of entered card data, which is confirmed by the PCI DSS certificate that WSPay has. WSPay uses SSL certificate 256 bit encryption and TLS 1.2 cryptographic protocol as the highest levels of protection when writing and transferring data.

WSPay, as the executor of credit card authorization and collection, handles personal data as a processor and treats personal data in accordance with the General Data Protection Regulation of the European Parliament and the Council No. 2016/679 and the strict rules of the PCI DSS L1 data transmission.

WSPay uses SSL certificate 256 bit encryption and TLS 1.2 cryptographic protocol as the highest levels of protection when writing and transferring data. Personal data used for the purpose of authorization and collection, ie in the performance of obligations under the Agreement or under the Agreement, are considered confidential data. WSPay does not process or use the customer's personal data except for the purpose of executing the authorization and payment agreement. WSPay guarantees the fulfillment of all conditions set by the applicable regulations on personal data protection for personal data processors, and in particular the taking of all necessary technical, organizational and security measures, and this is especially confirmed by the PCI DSS L1 certificate.

4.3. BOOKING CONFIRMATION

After Payment, Booking Confirmation will be sent to the e-mail address entered in the last step of the vehicle reservation.

4.4. BOOKING MODIFICATIONS

The buyer can change the reservation by e-mail to the address reservations@autowill.hr or by phone at +385 99 484 00 10.

Booking Modifications are free, but the change may affect the final rental price.

4.5. BOOKING CANCELLATION

The customer can cancel the reservation in the following ways:

  • Follow the Cancel Booking link in the booking confirmation email
  • If the customer has created an account on the website of Autowill rent a car, the reservation can be canceled by logging in, log in to My account, View all previous reservations and cancel the reservation
  • by e-mail to the address reservations@autowill.hr or by phone at +385 99 484 00 10.

 

CANCELLATION POLICY

If the reservation is canceled within 24 hours before the scheduled pick-up date, the full amount of the reservation will be refunded.

If the reservation is canceled less than 24 hours before the scheduled pick-up date, the reservation amount will NOT be refunded.

4.6. REFUND IN CASE OF CANCELLATION

In case of cancellation of the reservation with the right to a refund, the refund will be made no later than 14 days from the day you canceled the reservation.

5. COMPLAINTS

Pursuant to Article 10 of the Consumer Protection Act (Official Gazette 41/14), we would like to inform consumers that they may express their dissatisfaction with the purchased product or service in writing at our business premises, and we will acknowledge receipt of the complaint without delay . You can also send a complaint by mail to:

WILL d.o.o., Zagrebačka avenija 100, 10090 Zagreb or by e-mail: customerservice@autowill.hr

The Business undertakes to respond in writing to the objections in writing within 15 days from the date of receipt of the objection.

6. CONFIDENTIAL INFORMATION PROTECTION

WILL D.O.O. undertakes to provide protection of personal data of customers, by collecting only the necessary, basic data on customers / users that are necessary to meet our obligations; informs customers about how to use the collected data, regularly gives customers a choice about the use of their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns.

All user data is strictly kept and is available only to employees who need this data to do their job.

WILL D.O.O. employees and business partners are responsible for respecting the principles of privacy.

Read more about the Privacy Policy at  https://autowill-rentacar.hr/en/privacy-policy/

Read more about Information on the processing of personal data and the use of cookies at https://autowill-rentacar.hr/en/personal-data-processing-information-and-cookie-policy/

7. DISPUTE RESOLUTION

All disputes arising from the interpretation, application or enforcement of these Terms and Conditions may be referred to conciliation before one of the conciliation organizations in the Republic of Croatia.

In the event that, despite the efforts to resolve the dispute amicably, a peaceful settlement of the dispute is not achieved, the jurisdiction of the court in Zagreb and the application of Croatian law shall be agreed upon for court disputes.

8. FINAL PROVISIONS

General terms and Conditions are available on the official website of Autowill rent a car.

Autowill rent a car will publish and make available all amendments to these General terms and Conditions in the manner prescribed by law.

These General Terms and Conditions of Use and Business shall enter into force and apply from 01.01.2022.