What is included in the rental price?
What is included in AUTOWILL's price will be shown on the reservation or contract for rent, and that includes the following:
- Max. 3.000km per rental
- Basic coverage up to the amount of franchise/excess (CDW) and Vehicle theft protection (TP) – POLICE REPORT IS MANDATORY!
- VAT 25%
- Support and Assistance 24/7
- Premium Location Fee: Zagreb Airport, Split Airport, Dubrovnik Airport, Pula Airport, Zadar Airport
What is necessary when picking up the vehicle?
When picking up the vehicle it is necessary to present:
- Passport or ID and driver's license
- Credit or debit card - Credit and debit card(s) must be in the main driver's name must be valid for up to 6 months after the rental has ended.
- Booking reference number or printed confirmation/voucher
Can I rent a car without a credit card?
It is possible to rent a vehicle without a credit card, but if you do not use a credit card for a deposit, the purchase of the L protection package is mandatory.
The deposit serves as a guarantee of the rental payment and possible additional costs that may occur during the rental period (potential delays, lack of fuel, damage to the vehicle that are not covered by protection packages, traffic violations, fines, etc.
Upon the return of the vehicle, the deposit will be unblocked (please note that the authorization may take 4-6 weeks).
Is there an age limit for reserving a vehicle?
The minimum age limit is 18, and maximum is 80. If you are 18-20 or 70-80 years old, you can rent by paying an additional fee. If the driver got his/her driving’s license less than 1 year ago, extra fee will be charged.
Do I need to pay a deposit?
The deposit serves as a guarantee of the rental payment and possible additional costs that may occur during the rental period (potential delays, lack of fuel, damage to the vehicle that are not covered by protection packages, traffic violations, fines, etc.
If you use a credit card for the deposit, an authorization of funds (deposit) will be made and knowledge of the PIN is required.
If you use a debit card for the deposit, the purchase of the L protection package is mandatory.
Upon the return of the vehicle, the deposit will be unblocked (please note that the authorization may take 4-6 weeks).
DEPOSIT AMOUNT: 700,00 EUR - 1.500,00 EUR (depending on the vehicle category)
When choosing the L protection package, the amount of the deposit is EUR 200.00, regardless of the vehicle category.
What is an Excess or Franchise?
Excess is the amount you are liable for in case the vehicle is returned with damages which were non-existent during pick up. The amount depends on the vehicle category and protection packages.
Can a specific model of vehicle be reserved?
It is not possible to reserve a specific model, only vehicle group.
What if I have not received confirmation of my reservation?
Can a reservation be changed or cancelled?
Once you have made a reservation, you will receive a confirmation with the reservation number by e-mail. If you want to change the reservation, contact us at the phone number +385 (0)99 484 00 10 or e-mail address [email protected]
You can cancel the reservation via the cancellation link that you will receive in the confirmation email or via the user account if you have made it.
CANCELLATION POLICY
If the reservation is cancelled within 24 hours before the scheduled pick-up date, the full amount of the reservation will be refunded.
If the reservation is cancelled less than 24 hours before the scheduled pick-up date, the reservation amount will NOT be refunded.
I want to prolong the reservation of the vehicle
My flight is late or cancelled
If your flight is late and you have offered us information regarding it, we will be able to monitor this. But in any case, we advise you to contact the branch office in order to inform us about this situation. If the flight was cancelled, contact us as soon as possible so we can cancel your reservation.
What additional equipment and services are available and how are they paid for?
On the fourth step of the reservation process, you can see all available additional services and equipment and their prices.
You can pay for additional equipment and services in advance via the website or in our office if you decide to buy them later.
Can I travel outside the borders of Croatia?
Of course, you can travel beyond the borders of Croatia by paying an additional fee Cross-border fee. It is allowed to travel to Slovenia, Italy, Austria, Germany, Bosnia and Herzegovina, Montenegro, Hungary, Serbia and Albania. In case of an accident or break down, the protection package is not valid unless you pay this fee.
For additional information contact us on: +385 (0)99 484 00 10 or email us at: [email protected]
Can AUTOWILL rent a car vehicle be transported on a ferryboat?
The vehicle can be transported on a ferryboat after additional payment of a Ferry fee since the protection packages do not cover ferryboat transportation.
What if I want to add another driver during the rental?
Contact the nearest AUTOWILL rent a car office in order to add the additional service to the rental agreement. Only the persons specified in the rental agreement may operate the vehicle. If a driver, who is not specified in the rental agreement, participates in an accident, rental coverage policies do not apply.
Additional costs
Costs which can appear during your rental depend on you and they can be the following:
- Damages - Damage price list
- Refuelling service: The rule is that you receive the vehicle with a full tank of fuel and you should return it in that condition. If for some reason you have not done this, we will charge you a fee as well as the difference between the fuel received and returned.
- Being late with returning the vehicle is charged according to the following rules:
- 0-60 min = no charge
- more than 60 min = additional day charge
- Traffic violations and parking tickets: The client bears all of the costs of traffic violations and tickets. If the client does not settle the costs of traffic violations and tickets during the time of the rent, AUTOWILL will settle the costs and subsequently bill the renter with additional administrative costs.
What if the branch office is closed at the time I want to pick up/return the vehicle?
It is possible to pick up/return the vehicle after office working hours for an additional fee. For all additional information, contact us on our telephone number +385 (0)99 484 00 10 or e-mail [email protected]
Can the vehicle be picked up and dropped off in different offices?
A vehicle can be picked up and dropped off in different offices with an additional charge depending on the location of offices.
What if you had an accident?
You had a collision accident with another moving or parked vehicle.
- Secure the site of the accident.
- Contact the nearest AUTOWILL rent a car office
- Call the police (Phone number 112) - A POLICE REPORT IS MANDATORY!
- Obtain confirmation of the breathalyser test issued by the police.
- Fill in the European Accident Report form (to be found within the rental vehicle in the folder containing vehicle documentation).
- Complete the driver statement on traffic accidents (to be completed in the office upon the return of the vehicle or the replacement of the vehicle if you get a replacement vehicle).
Note:
- We will provide a replacement vehicle if the vehicle is not in a roadworthy condition or in case of a major damage, and arrange the towing to the nearest vehicle service.
- If, at the time of the accident, you operated the vehicle under the influence of alcohol, all costs for the damage to the tangible/ intangible property shall be charged to the client. It is recommended to avoid alcohol consumption before or during driving, considering that a zero-tolerance policy applies, meaning 0.0 per millilitre of alcohol in the blood.
- In case of an accident in the countries that are not listed on the International Motor Insurance Certificate and in the rental agreement, all costs for the damage to the tangible/ intangible property shall be charged to the vehicle user.
- If the vehicle was operated by a person not indicated in the rental agreement as the renter or the additional driver, the damage shall be charged to the client.
What if you can’t start the vehicle?
- For vehicles with manual transmission – press the clutch pedal all the way and turn the key while pressing down on the accelerator.
- For vehicles with automatic transmissions – check if the gear lever is in the “P” or the “N” position, and be sure to press the brake pedal and turn the key all the way.
- For vehicles with a robotized gearbox - make sure the gear lever is in the “N” position, and be sure to press the brake pedal and turn the key all the way.
- Regardless of the type of transmission, check if the vehicle key is recognized, and check the fuel level.
If none of the above options help in starting the vehicle, please call the nearest Autowill rent-a-car office for any additional instructions.
What if you have a vehicle breakdown?
The vehicle will not start:
- Check the above - in section 1.
- Contact the nearest AUTOWILL rent a car office.
Red light appeared on the dashboard:
- Stop the vehicle immediately.
- Contact the nearest Autowill rent-a-car office.
Yellow light appeared on the dashboard:
- Check the instructions on errors (the coolant, the tire pressure, water in the windshield) and follow the instructions.
If you fail to resolve the problem, contact the nearest AUTOWILL rent a car office.
What if you put the wrong fuel in the car?
Do not start the vehicle, properly secure it and call the nearest Autowill rent-a-car office to organize a replacement vehicle.
The lowest fee for the fuel exchange in a vehicle is 500 EUR.
You are obliged to settle in full any damage to the rental vehicle caused by improper use.
What if you lose your license plate?
Visit the nearest police station, report the loss and obtain a confirmation of loss. Upon return, provide the confirmation certified by the police.
What if you lost the folder containing the vehicle documentation?
Visit the nearest police station, report the loss and obtain a confirmation of loss.
Upon return, provide the confirmation certified by the police.
What if the key is damaged or lost?
Kontaktirajte najbližu AUTOWILL rent a car poslovnicu. U roku od 24 sata od trenutka zaprimanja poziva dostavit ćemo Vam rezervni ključ. Trošak novog ključa snosi korisnik vozila.
What if a vehicle tire is flat?
If you have a compact spare tire in the vehicle, replace it or contact the nearest AUTOWILL rent a car branch office to arrange a replacement vehicle or a tire repair.
Upon return of the vehicle, be sure to inform the branch office of the event.
What in case of vandalism?
The rental vehicle is damaged by an unknown person while in a parking lot?
In the event of damage, theft, break-in, contact the police (Phone number 112) and the nearest AUTOWILL rent a car branch office.
Note:
Before you call the nearest Autowill rent-a-car office, please prepare:
- Vehicle register number.
- Km displayed on the odometer.
- Your location (place and address).
What is NOT covered by Protection packages?
If after the term of rent there is need for additional charging you will be contacted by telephone or email.
Possible reasons for additional payment are:
- Parking ticket during the rental period.
- Traffic fines during the rental period.
- Damages discovered upon drop off of vehicle, if you were not present at the time.
- Lack of fuel in the vehicle tank discovered after drop off, if you were not present at the time.
Note:
- If you do not pay the fine for any traffic violation during rental period, you will be charged fine + administrative cost.
- Original documentation from authorities will be forwarded to you via email.
- If you do not consider the provided data to be correct, you can contact us via email at: [email protected]
Traffic rules and regulations you need to know in croatia
Traffic rules and regulations you need to know in Croatia
Basic rules you need to follow on Croatian roads:
Drive on the right side of the street.
Speed limits (unless limited differently by a traffic sign):
- on the highway is 130km/h (81mph),
- on a 2 lane street 100km/h (62mph),
- within populated areas 50km/h (31mph)
- outside populated areas 80km/h (50mph).
Required daytime use of headlights during winter time (01.11-31.03). Daytime headlights are not necessary during the daylight saving period (01.04.-31.10.).
In Croatia like in most European countries using a mobile phone while driving is forbidden.
Using the Croatian highway is charged at toll gates depending on the point of entrance and exit. Prices are available at: Croatia Toll Prices
For questions on the current situation on the roads in Croatia contact Hrvatski autoklub (HAK) on 072 777 777, www.hak.hr.
In case of a traffic accident contact immediately the police on number 192 and our central department on +385 (0)99 484 00 10, where you will be given information what to do.
Important telephone numbers:
European emergency phone number (police, emergency medical services, fire department) - 112
Police - 192
Emergency medical services - 194
Fire department - 193
What is included in the rental price?
What is included in AUTOWILL's price will be shown on the reservation or contract for rent, and that includes the following:
- Unlimited milage
- Basic coverage up to the amount of franchise/excess (CDW) and Vehicle theft protection (TP) – POLICE REPORT IS MANDATORY!
- VAT
- Support and Assistance 24/7
What is necessary when picking up the vehicle?
When picking up the vehicle it is necessary to present:
- Passport or ID and driver's license
- Credit or debit card - Credit and debit card(s) must be in the main driver's name must be valid for up to 6 months after the rental has ended.
- Booking reference number or printed confirmation/voucher
Can I rent a car without a credit card?
This location accepts credit cards – VISA or MASTERCARD.
Is there an age limit for reserving a vehicle?
The minimum age limit is 18, and maximum is 80. If you are 18-20 or 70-80 years old, you can rent by paying an additional fee. If the driver got his/her driving’s license less than 1 year ago, extra fee will be charged.
Do I need to pay a deposit?
The deposit serves as a guarantee of the rental payment and possible additional costs that may occur during the rental period (potential delays, lack of fuel, damage to the vehicle that are not covered by protection packages, traffic violations, fines, etc.
If you use a credit card for the deposit, an authorization of funds (deposit) will be made and knowledge of the PIN is required.
If you use a debit card for the deposit, the purchase of the L protection package is mandatory.
Upon the return of the vehicle, the deposit will be unblocked (please note that the authorization may take 4-6 weeks).
DEPOSIT AMOUNT: 500,00 EUR (for all vehicle categories)
What is an Excess or Franchise?
Excess is the amount you are liable for in case the vehicle is returned with damages which were non-existent during pick up. The amount depends on the vehicle category and protection packages.
Can a specific model of vehicle be reserved?
It is not possible to reserve a specific model, only vehicle group.
What if I have not received confirmation of my reservation?
Can a reservation be changed or cancelled?
Can a reservation be changed or cancelled?
Once you have made a reservation, you will receive a confirmation with the reservation number by e-mail. If you want to change the reservation, contact us at the phone number +385 (0)99 484 00 10 or e-mail address [email protected]
You can cancel the reservation via the cancellation link that you will receive in the confirmation email or via the user account if you have made it.
CANCELLATION POLICY
If the reservation is cancelled within 24 hours before the scheduled pick-up date, the full amount of the reservation will be refunded.
If the reservation is cancelled less than 24 hours before the scheduled pick-up date, the reservation amount will NOT be refunded.
I want to prolong the reservation of the vehicle
My flight is late or cancelled
If your flight is late and you have offered us information regarding it, we will be able to monitor this. But in any case, we advise you to contact the branch office in order to inform us about this situation. If the flight was cancelled, contact us as soon as possible so we can cancel your reservation.
What additional equipment and services are available and how are they paid for?
On the fourth step of the reservation process, you can see all available additional services and equipment and their prices.
You can pay for additional equipment and services in advance via the website or in our office if you decide to buy them later.
Can I travel outside the borders of Albania?
Of course, you can travel beyond the borders of Albania by paying an additional Cross-border fee. A fee is charged for each country you wish to visit. It is allowed to travel to all EU countries except Bulgaria.
In case of an accident or break down, the protection package is not valid unless you pay this fee.
For additional information contact us on: +385 (0)99 484 00 10 or email us at: [email protected]
Can AUTOWILL rent a car vehicle be transported on a ferryboat?
The vehicle can be transported on a ferryboat after additional payment of a Ferry fee since the protection packages do not cover ferryboat transportation.
What if I want to add another driver during the rental?
Contact the nearest AUTOWILL rent a car office in order to add the additional service to the rental agreement. Only the persons specified in the rental agreement may operate the vehicle. If a driver, who is not specified in the rental agreement, participates in an accident, rental coverage policies do not apply.
Additional costs
Costs which can appear during your rental depend on you and they can be the following:
Damages
Refuelling service: The rule is that you receive the vehicle with a full tank of fuel and you should return it in that condition. If for some reason you have not done this, we will charge you a fee as well as the difference between the fuel received and returned.
Non-smoking policy / Extremely dirty vehicle
Traffic violations and parking tickets: The client bears all of the costs of traffic violations and tickets. If the client does not settle the costs of traffic violations and tickets during the time of the rent, AUTOWILL will settle the costs and subsequently bill the renter with additional administrative costs.
What if the branch office is closed at the time I want to pick up/return the vehicle?
It is possible to pick up/return the vehicle after office working hours for an additional fee. For all additional information, contact us on our telephone number +385 (0)99 484 00 10 or e-mail [email protected]
What if you have an accident?
You had a collision accident with another moving or parked vehicle.
- Secure the site of the accident.
- Contact the nearest AUTOWILL rent a car office
- Call the police (Phone number 112).
- Obtain confirmation of the breathalyser test issued by the police.
- Fill in the European Accident Report form (to be found within the rental vehicle in the folder containing vehicle documentation).
- Complete the driver statement on traffic accidents (to be completed in the office upon the return of the vehicle or the replacement of the vehicle if you get a replacement vehicle).
Note:
- We will provide a replacement vehicle if the vehicle is not in a roadworthy condition or in case of a major damage, and arrange the towing to the nearest vehicle service.
- If, at the time of the accident, you operated the vehicle under the influence of alcohol, all costs for the damage to the tangible/ intangible property shall be charged to the client. It is recommended to avoid alcohol consumption before or during driving, considering that a zero-tolerance policy applies, meaning 0.0 per millilitre of alcohol in the blood.
- In case of an accident in the countries that are not listed on the International Motor Insurance Certificate and in the rental agreement, all costs for the damage to the tangible/ intangible property shall be charged to the vehicle user.
- If the vehicle was operated by a person not indicated in the rental agreement as the renter or the additional driver, the damage shall be charged to the client.
What if you can’t start the vehicle?
- For vehicles with manual transmission – press the clutch pedal all the way and turn the key while pressing down on the accelerator.
- For vehicles with automatic transmissions – check if the gear lever is in the “P” or the “N” position, and be sure to press the brake pedal and turn the key all the way.
- For vehicles with a robotized gearbox - make sure the gear lever is in the “N” position, and be sure to press the brake pedal and turn the key all the way.
- Regardless of the type of transmission, check if the vehicle key is recognized, and check the fuel level.
If none of the above options help in starting the vehicle, please call the nearest Autowill rent-a-car office for any additional instructions.
What if you have a vehicle breakdown?
The vehicle will not start:
- Check the above - in section 1.
- Contact the nearest AUTOWILL rent a car office.
Red light appeared on the dashboard:
- Stop the vehicle immediately.
- Contact the nearest AUTOWILL rent a car office.
Yellow light appeared on the dashboard:
- Check the instructions on errors (the coolant, the tire pressure, water in the windshield) and follow the instructions.
If you fail to resolve the problem, contact the nearest AUTOWILL rent a car office.
What if you put the wrong fuel in the car?
Do not start the vehicle, properly secure it and call the nearest Autowill rent-a-car office to organize a replacement vehicle.
The lowest fee for the fuel exchange in a vehicle is 500 EUR.
You are obliged to settle in full any damage to the rental vehicle caused by improper use.
What if you lose your license plate?
Visit the nearest police station, report the loss and obtain a confirmation of loss. Upon return, provide the confirmation certified by the police.
What if you lost the folder containing the vehicle documentation?
Visit the nearest police station, report the loss and obtain a confirmation of loss.
Upon return, provide the confirmation certified by the police.
What if the key is damaged or lost?
Contact the nearest AUTOWILL rent a car branch office.
We will deliver a replacement key within the 24 hours of receiving the call.
The cost of the new key is charged to the vehicle user.
What if a vehicle tire is flat?
If you have a compact spare tire in the vehicle, replace it or contact the nearest AUTOWILL rent a car branch office to arrange a replacement vehicle or a tire repair.
Upon return of the vehicle, be sure to inform the branch office of the event.
What in case of vandalism?
The rental vehicle is damaged by an unknown person while in a parking lot?
In the event of damage, theft, break-in, contact the police (Phone number 112) and the nearest AUTOWILL rent a car branch office.
Note:
Before you call the nearest AUTOWILL rent a car office, please prepare:
- Vehicle register number.
- Km displayed on the odometer.
- Your location (place and address).
What is NOT covered by Protection packages?
If after the term of rent there is need for additional charging you will be contacted by telephone or email.
Possible reasons for additional payment are:
- Parking ticket during the rental period.
- Traffic fines during the rental period.
- Damages discovered upon drop off of vehicle, if you were not present at the time.
- Lack of fuel in the vehicle tank discovered after drop off, if you were not present at the time.
Note:
- If you do not pay the fine for any traffic violation during rental period, you will be charged fine + administrative cost.
- Original documentation from authorities will be forwarded to you via email.
- If you do not consider the provided data to be correct, you can contact us via email at: [email protected]
What is included in the rental price?
What is included in AUTOWILL's price will be shown on the reservation or contract for rent, and that includes the following:
- Limited milage (max. 300,00 km per day / 3.000,00 km per rental)
- Basic coverage up to the amount of franchise/excess (CDW) and Vehicle theft protection (TP) – POLICE REPORT IS MANDATORY!
- VAT
- Support and Assistance 24/7
- Premium Location Fee: Dalaman Airport, Bodrum Airport, Istanbul Airports
What is necessary when picking up the vehicle?
When picking up the vehicle it is necessary to present:
- Passport or ID and driver's license
- Credit or debit card - Credit and debit card(s) must be in the main driver's name must be valid for up to 6 months after the rental has ended.
- Booking reference number or printed confirmation/voucher
Is there an age limit for reserving a vehicle?
The minimum age limit is 18, and maximum is 80. If you are 18-20 or 70-80 years old, you can rent by paying an additional fee. If the driver got his/her driving’s license less than 1 year ago, extra fee will be charged.
Do I need to pay a deposit?
The deposit serves as a guarantee of the rental payment and possible additional costs that may occur during the rental period (potential delays, lack of fuel, damage to the vehicle that are not covered by protection packages, traffic violations, fines, etc.
If you use a credit card for the deposit, an authorization of funds (deposit) will be made and knowledge of the PIN is required.
If you use a debit card for the deposit, the purchase of the L protection package is mandatory.
Upon the return of the vehicle, the deposit will be unblocked (please note that the authorization may take 4-6 weeks). Due to the fluctuating foreign exchange rates and other possible banking charges, the car hire company cannot be held responsible for any difference between the amount paid and the amount refunded.
What is an Excess or Franchise?
Excess is the amount you are liable for in case the vehicle is returned with damages which were non-existent during pick up. The amount depends on the vehicle category and protection packages.
Can a specific model of vehicle be reserved?
It is not possible to reserve a specific model, only vehicle group.
What if I have not received confirmation of my reservation?
In case you have not received confirmation of your reservation, please contact us on: +385 (0)99 484 00 10 or at: [email protected]
Can a reservation be changed or cancelled?
Once you have made a reservation, you will receive a confirmation with the reservation number by e-mail. If you want to change the reservation, contact us at the phone number +385 (0)99 484 00 10 or e-mail address [email protected]
You can cancel the reservation via the cancellation link that you will receive in the confirmation email or via the user account if you have made it.
CANCELLATION POLICY
If the reservation is cancelled within 24 hours before the scheduled pick-up date, the full amount of the reservation will be refunded.
If the reservation is cancelled less than 24 hours before the scheduled pick-up date, the reservation amount will NOT be refunded.
I want to prolong the reservation of the vehicle
My flight is late or cancelled
If your flight is late and you have offered us information regarding it, we will be able to monitor this. But in any case, we advise you to contact the branch office in order to inform us about this situation. If the flight was cancelled, contact us as soon as possible so we can cancel your reservation.
What additional equipment and services are available and how are they paid for?
On the fourth step of the reservation process, you can see all available additional services and equipment and their prices.
You can pay for additional equipment and services in advance via the website or in our office if you decide to buy them later.
Can I travel outside the borders of Türkiye?
It is NOT ALLOWED to travel outside the borders of Türkiye
What if I want to add another driver during the rental?
Contact the nearest AUTOWILL rent a car office in order to add the additional service to the rental agreement. Only the persons specified in the rental agreement may operate the vehicle. If a driver, who is not specified in the rental agreement, participates in an accident, rental coverage policies do not apply.
Additional costs
Costs which can appear during your rental depend on you and they can be the following:
Damages
Refuelling service: The rule is that you receive the vehicle with a full tank of fuel and you should return it in that condition. If for some reason you have not done this, we will charge you a fee as well as the difference between the fuel received and returned.
Non-smoking policy / Extremely dirty vehicle
Traffic violations and parking tickets: The client bears all of the costs of traffic violations and tickets. If the client does not settle the costs of traffic violations and tickets during the time of the rent, AUTOWILL will settle the costs and subsequently bill the renter with additional administrative costs.
What if the branch office is closed at the time I want to pick up/return the vehicle?
It is possible to pick up/return the vehicle after office working hours for an additional fee. For all additional information, contact us on our telephone number +385 (0)99 484 00 10 or e-mail [email protected]
Can the vehicle be picked up and dropped off in different offices?
A vehicle can be picked up and dropped off in different offices with an additional charge depending on the location of offices.
What if you have an accident?
You had a collision accident with another moving or parked vehicle.
- Secure the site of the accident.
- Contact the nearest AUTOWILL rent a car office
- Call the police (Phone number 112).
- Obtain confirmation of the breathalyser test issued by the police.
- Fill in the European Accident Report form (to be found within the rental vehicle in the folder containing vehicle documentation).
- Complete the driver statement on traffic accidents (to be completed in the office upon the return of the vehicle or the replacement of the vehicle if you get a replacement vehicle).
Note:
- We will provide a replacement vehicle if the vehicle is not in a roadworthy condition or in case of a major damage, and arrange the towing to the nearest vehicle service.
- If, at the time of the accident, you operated the vehicle under the influence of alcohol, all costs for the damage to the tangible/ intangible property shall be charged to the client. It is recommended to avoid alcohol consumption before or during driving, considering that a zero-tolerance policy applies, meaning 0.0 per millilitre of alcohol in the blood.
- In case of an accident in the countries that are not listed on the International Motor Insurance Certificate and in the rental agreement, all costs for the damage to the tangible/ intangible property shall be charged to the vehicle user.
- If the vehicle was operated by a person not indicated in the rental agreement as the renter or the additional driver, the damage shall be charged to the client.
What if you can’t start the vehicle?
- For vehicles with manual transmission – press the clutch pedal all the way and turn the key while pressing down on the accelerator.
- For vehicles with automatic transmissions – check if the gear lever is in the “P” or the “N” position, and be sure to press the brake pedal and turn the key all the way.
- For vehicles with a robotized gearbox - make sure the gear lever is in the “N” position, and be sure to press the brake pedal and turn the key all the way.
- Regardless of the type of transmission, check if the vehicle key is recognized, and check the fuel level.
If none of the above options help in starting the vehicle, please call the nearest AUTOWILL rent a car office for any additional instructions.
What if you have a vehicle breakdown?
The vehicle will not start:
- Check the above - in section 1.
- Contact the nearest AUTOWILL rent a car office.
Red light appeared on the dashboard:
- Stop the vehicle immediately.
- Contact the nearest AUTOWILL rent a car office.
Yellow light appeared on the dashboard:
- Check the instructions on errors (the coolant, the tire pressure, water in the windshield) and follow the instructions.
If you fail to resolve the problem, contact the nearest AUTOWILL rent a car office.
What if you put the wrong fuel in the car?
Do not start the vehicle, properly secure it and call the nearest Autowill rent-a-car office to organize a replacement vehicle.
The lowest fee for the fuel exchange in a vehicle is 500 EUR.
You are obliged to settle in full any damage to the rental vehicle caused by improper use.
What if you lose your license plate?
Visit the nearest police station, report the loss and obtain a confirmation of loss. Upon return, provide the confirmation certified by the police.
What if you lost the folder containing the vehicle documentation?
Visit the nearest police station, report the loss and obtain a confirmation of loss. Upon return, provide the confirmation certified by the police.
What if the key is damaged or lost?
Contact the nearest AUTOWILL rent a car branch office.
We will deliver a replacement key within the 24 hours of receiving the call.
The cost of the new key is charged to the vehicle user.
What if a vehicle tire is flat?
If you have a compact spare tire in the vehicle, replace it or contact the nearest AUTOWILL rent a car branch office to arrange a replacement vehicle or a tire repair.
Upon return of the vehicle, be sure to inform the branch office of the event.
What in case of vandalism?
The rental vehicle is damaged by an unknown person while in a parking lot?
In the event of damage, theft, break-in, contact the police (Phone number 112) and the nearest AUTOWILL rent a car branch office.
Note:
Before you call the nearest AUTOWILL rent a car office, please prepare:
- Vehicle register number.
- Km displayed on the odometer.
- Your location (place and address).
What is NOT covered by Protection packages?
If after the term of rent there is need for additional charging you will be contacted by telephone or email.
Possible reasons for additional payment are:
- Parking ticket during the rental period.
- Traffic fines during the rental period.
- Damages discovered upon drop off of vehicle, if you were not present at the time.
- Lack of fuel in the vehicle tank discovered after drop off, if you were not present at the time.
Note:
- If you do not pay the fine for any traffic violation during rental period, you will be charged fine + administrative cost.
- Original documentation from authorities will be forwarded to you via email.
If you do not consider the provided data to be correct, you can contact us via email at: [email protected]