What is included in AUTOWILL's price will be shown on the reservation or contract for rent, and that includes the following:
When picking up the vehicle it is necessary to present:
It is possible to rent a vehicle without a credit card, but if you do not use a credit card for a deposit, the purchase of the L protection package is mandatory.
The deposit serves as a guarantee of the rental payment and possible additional costs that may occur during the rental period (potential delays, lack of fuel, damage to the vehicle that are not covered by protection packages, traffic violations, fines, etc.
Upon the return of the vehicle, the deposit will be unblocked (please note that the authorization may take 4-6 weeks).
The deposit serves as a guarantee of the rental payment and possible additional costs that may occur during the rental period (potential delays, lack of fuel, damage to the vehicle that are not covered by protection packages, traffic violations, fines, etc.
If you use a credit card for the deposit, an authorization of funds (deposit) will be made and knowledge of the PIN is required.
If you use a debit card for the deposit, the purchase of the L protection package is mandatory.
Upon the return of the vehicle, the deposit will be unblocked (please note that the authorization may take 4-6 weeks).
DEPOSIT AMOUNT: 700,00 EUR - 1.500,00 EUR (depending on the vehicle category)
When choosing the L protection package, the amount of the deposit is EUR 200.00, regardless of the vehicle category.
In case you have not received confirmation of your reservation, please contact us on: +385 (0)99 484 00 10 or at: [email protected]
Once you have made a reservation, you will receive a confirmation with the reservation number by e-mail. If you want to change the reservation, contact us at the phone number +385 (0)99 484 00 10 or e-mail address [email protected]
You can cancel the reservation via the cancellation link that you will receive in the confirmation email or via the user account if you have made it.
CANCELLATION POLICY
If the reservation is cancelled within 24 hours before the scheduled pick-up date, the full amount of the reservation will be refunded.
If the reservation is cancelled less than 24 hours before the scheduled pick-up date, the reservation amount will NOT be refunded.
Contact the AUTOWILL rent a car Reservation centre at the phone number +385 (0)99 484 00 10 or e-mail [email protected]
On the fourth step of the reservation process, you can see all available additional services and equipment and their prices.
You can pay for additional equipment and services in advance via the website or in our office if you decide to buy them later.
Of course, you can travel beyond the borders of Croatia by paying an additional fee Cross-border fee. It is allowed to travel to Slovenia, Italy, Austria, Germany, Bosnia and Herzegovina, Montenegro, Hungary, Serbia and Albania. In case of an accident or break down, the protection package is not valid unless you pay this fee.
For additional information contact us on: +385 (0)99 484 00 10 or email us at: [email protected]
Costs which can appear during your rental depend on you and they can be the following:
It is possible to pick up/return the vehicle after office working hours for an additional fee. For all additional information, contact us on our telephone number +385 (0)99 484 00 10 or e-mail [email protected]
You had a collision accident with another moving or parked vehicle.
Note:
If none of the above options help in starting the vehicle, please call the nearest Autowill rent-a-car office for any additional instructions.
The vehicle will not start:
Red light appeared on the dashboard:
Yellow light appeared on the dashboard:
If you fail to resolve the problem, contact the nearest AUTOWILL rent a car office.
Do not start the vehicle, properly secure it and call the nearest Autowill rent-a-car office to organize a replacement vehicle.
The lowest fee for the fuel exchange in a vehicle is 500 EUR.
You are obliged to settle in full any damage to the rental vehicle caused by improper use.
Visit the nearest police station, report the loss and obtain a confirmation of loss.
Upon return, provide the confirmation certified by the police.
Kontaktirajte najbližu AUTOWILL rent a car poslovnicu. U roku od 24 sata od trenutka zaprimanja poziva dostavit ćemo Vam rezervni ključ. Trošak novog ključa snosi korisnik vozila.
If you have a compact spare tire in the vehicle, replace it or contact the nearest AUTOWILL rent a car branch office to arrange a replacement vehicle or a tire repair.
Upon return of the vehicle, be sure to inform the branch office of the event.
The rental vehicle is damaged by an unknown person while in a parking lot?
In the event of damage, theft, break-in, contact the police (Phone number 112) and the nearest AUTOWILL rent a car branch office.
Note:
Before you call the nearest Autowill rent-a-car office, please prepare:
If after the term of rent there is need for additional charging you will be contacted by telephone or email.
Possible reasons for additional payment are:
Note:
Basic rules you need to follow on Croatian roads:
Drive on the right side of the street.
Speed limits (unless limited differently by a traffic sign):
Required daytime use of headlights during winter time (01.11-31.03). Daytime headlights are not necessary during the daylight saving period (01.04.-31.10.).
In Croatia like in most European countries using a mobile phone while driving is forbidden.
Using the Croatian highway is charged at toll gates depending on the point of entrance and exit. Prices are available at: Croatia Toll Prices
For questions on the current situation on the roads in Croatia contact Hrvatski autoklub (HAK) on 072 777 777, www.hak.hr.
In case of a traffic accident contact immediately the police on number 192 and our central department on +385 (0)99 484 00 10, where you will be given information what to do.
Important telephone numbers:
European emergency phone number (police, emergency medical services, fire department) - 112
Police - 192
Emergency medical services - 194
Fire department - 193
What is included in AUTOWILL's price will be shown on the reservation or contract for rent, and that includes the following:
When picking up the vehicle it is necessary to present:
This location accepts credit cards – VISA or MASTERCARD.
The minimum age limit is 18, and maximum is 80. If you are 18-20 or 70-80 years old, you can rent by paying an additional fee. If the driver got his/her driving’s license less than 1 year ago, extra fee will be charged.
The deposit serves as a guarantee of the rental payment and possible additional costs that may occur during the rental period (potential delays, lack of fuel, damage to the vehicle that are not covered by protection packages, traffic violations, fines, etc.
If you use a credit card for the deposit, an authorization of funds (deposit) will be made and knowledge of the PIN is required.
If you use a debit card for the deposit, the purchase of the L protection package is mandatory.
Upon the return of the vehicle, the deposit will be unblocked (please note that the authorization may take 4-6 weeks).
DEPOSIT AMOUNT: 500,00 EUR (for all vehicle categories)
Excess is the amount you are liable for in case the vehicle is returned with damages which were non-existent during pick up. The amount depends on the vehicle category and protection packages.
In case you have not received confirmation of your reservation, please contact us on: +385 (0)99 484 00 10 or at: [email protected]
Can a reservation be changed or cancelled?
Once you have made a reservation, you will receive a confirmation with the reservation number by e-mail. If you want to change the reservation, contact us at the phone number +385 (0)99 484 00 10 or e-mail address [email protected]
You can cancel the reservation via the cancellation link that you will receive in the confirmation email or via the user account if you have made it.
CANCELLATION POLICY
If the reservation is cancelled within 24 hours before the scheduled pick-up date, the full amount of the reservation will be refunded.
If the reservation is cancelled less than 24 hours before the scheduled pick-up date, the reservation amount will NOT be refunded.
Contact the AUTOWILL rent a car Reservation centre at the phone number +385 (0)99 484 00 10 or e-mail [email protected]
Of course, you can travel beyond the borders of Albania by paying an additional Cross-border fee. A fee is charged for each country you wish to visit. It is allowed to travel to all EU countries except Bulgaria.
In case of an accident or break down, the protection package is not valid unless you pay this fee.
For additional information contact us on: +385 (0)99 484 00 10 or email us at: [email protected]
The vehicle can be transported on a ferryboat after additional payment of a Ferry fee since the protection packages do not cover ferryboat transportation.
Contact the nearest AUTOWILL rent a car office in order to add the additional service to the rental agreement. Only the persons specified in the rental agreement may operate the vehicle. If a driver, who is not specified in the rental agreement, participates in an accident, rental coverage policies do not apply.
Costs which can appear during your rental depend on you and they can be the following:
Damages
Refuelling service: The rule is that you receive the vehicle with a full tank of fuel and you should return it in that condition. If for some reason you have not done this, we will charge you a fee as well as the difference between the fuel received and returned.
Non-smoking policy / Extremely dirty vehicle
Traffic violations and parking tickets: The client bears all of the costs of traffic violations and tickets. If the client does not settle the costs of traffic violations and tickets during the time of the rent, AUTOWILL will settle the costs and subsequently bill the renter with additional administrative costs.
It is possible to pick up/return the vehicle after office working hours for an additional fee. For all additional information, contact us on our telephone number +385 (0)99 484 00 10 or e-mail [email protected]
You had a collision accident with another moving or parked vehicle.
Note:
If none of the above options help in starting the vehicle, please call the nearest Autowill rent-a-car office for any additional instructions.
The vehicle will not start:
Red light appeared on the dashboard:
Yellow light appeared on the dashboard:
If you fail to resolve the problem, contact the nearest AUTOWILL rent a car office.
Do not start the vehicle, properly secure it and call the nearest Autowill rent-a-car office to organize a replacement vehicle.
The lowest fee for the fuel exchange in a vehicle is 500 EUR.
You are obliged to settle in full any damage to the rental vehicle caused by improper use.
Visit the nearest police station, report the loss and obtain a confirmation of loss. Upon return, provide the confirmation certified by the police.
Visit the nearest police station, report the loss and obtain a confirmation of loss.
Upon return, provide the confirmation certified by the police.
Contact the nearest AUTOWILL rent a car branch office.
We will deliver a replacement key within the 24 hours of receiving the call.
The cost of the new key is charged to the vehicle user.
If you have a compact spare tire in the vehicle, replace it or contact the nearest AUTOWILL rent a car branch office to arrange a replacement vehicle or a tire repair.
Upon return of the vehicle, be sure to inform the branch office of the event.
The rental vehicle is damaged by an unknown person while in a parking lot?
In the event of damage, theft, break-in, contact the police (Phone number 112) and the nearest AUTOWILL rent a car branch office.
Note:
Before you call the nearest AUTOWILL rent a car office, please prepare:
If after the term of rent there is need for additional charging you will be contacted by telephone or email.
Possible reasons for additional payment are:
Note:
What is included in AUTOWILL's price will be shown on the reservation or contract for rent, and that includes the following:
When picking up the vehicle it is necessary to present:
The minimum age limit is 18, and maximum is 80. If you are 18-20 or 70-80 years old, you can rent by paying an additional fee. If the driver got his/her driving’s license less than 1 year ago, extra fee will be charged.
The deposit serves as a guarantee of the rental payment and possible additional costs that may occur during the rental period (potential delays, lack of fuel, damage to the vehicle that are not covered by protection packages, traffic violations, fines, etc.
If you use a credit card for the deposit, an authorization of funds (deposit) will be made and knowledge of the PIN is required.
If you use a debit card for the deposit, the purchase of the L protection package is mandatory.
Upon the return of the vehicle, the deposit will be unblocked (please note that the authorization may take 4-6 weeks). Due to the fluctuating foreign exchange rates and other possible banking charges, the car hire company cannot be held responsible for any difference between the amount paid and the amount refunded.
Excess is the amount you are liable for in case the vehicle is returned with damages which were non-existent during pick up. The amount depends on the vehicle category and protection packages.
In case you have not received confirmation of your reservation, please contact us on: +385 (0)99 484 00 10 or at: [email protected]
Once you have made a reservation, you will receive a confirmation with the reservation number by e-mail. If you want to change the reservation, contact us at the phone number +385 (0)99 484 00 10 or e-mail address [email protected]
You can cancel the reservation via the cancellation link that you will receive in the confirmation email or via the user account if you have made it.
CANCELLATION POLICY
If the reservation is cancelled within 24 hours before the scheduled pick-up date, the full amount of the reservation will be refunded.
If the reservation is cancelled less than 24 hours before the scheduled pick-up date, the reservation amount will NOT be refunded.
Contact the AUTOWILL rent a car Reservation centre at the phone number +385 (0)99 484 00 10 or e-mail [email protected]
If your flight is late and you have offered us information regarding it, we will be able to monitor this. But in any case, we advise you to contact the branch office in order to inform us about this situation. If the flight was cancelled, contact us as soon as possible so we can cancel your reservation.
On the fourth step of the reservation process, you can see all available additional services and equipment and their prices.
You can pay for additional equipment and services in advance via the website or in our office if you decide to buy them later.
Contact the nearest AUTOWILL rent a car office in order to add the additional service to the rental agreement. Only the persons specified in the rental agreement may operate the vehicle. If a driver, who is not specified in the rental agreement, participates in an accident, rental coverage policies do not apply.
Costs which can appear during your rental depend on you and they can be the following:
Damages
Refuelling service: The rule is that you receive the vehicle with a full tank of fuel and you should return it in that condition. If for some reason you have not done this, we will charge you a fee as well as the difference between the fuel received and returned.
Non-smoking policy / Extremely dirty vehicle
Traffic violations and parking tickets: The client bears all of the costs of traffic violations and tickets. If the client does not settle the costs of traffic violations and tickets during the time of the rent, AUTOWILL will settle the costs and subsequently bill the renter with additional administrative costs.
It is possible to pick up/return the vehicle after office working hours for an additional fee. For all additional information, contact us on our telephone number +385 (0)99 484 00 10 or e-mail [email protected]
A vehicle can be picked up and dropped off in different offices with an additional charge depending on the location of offices.
You had a collision accident with another moving or parked vehicle.
Note:
If none of the above options help in starting the vehicle, please call the nearest AUTOWILL rent a car office for any additional instructions.
The vehicle will not start:
Red light appeared on the dashboard:
Yellow light appeared on the dashboard:
If you fail to resolve the problem, contact the nearest AUTOWILL rent a car office.
Do not start the vehicle, properly secure it and call the nearest Autowill rent-a-car office to organize a replacement vehicle.
The lowest fee for the fuel exchange in a vehicle is 500 EUR.
You are obliged to settle in full any damage to the rental vehicle caused by improper use.
Visit the nearest police station, report the loss and obtain a confirmation of loss. Upon return, provide the confirmation certified by the police.
Visit the nearest police station, report the loss and obtain a confirmation of loss. Upon return, provide the confirmation certified by the police.
Contact the nearest AUTOWILL rent a car branch office.
We will deliver a replacement key within the 24 hours of receiving the call.
The cost of the new key is charged to the vehicle user.
If you have a compact spare tire in the vehicle, replace it or contact the nearest AUTOWILL rent a car branch office to arrange a replacement vehicle or a tire repair.
Upon return of the vehicle, be sure to inform the branch office of the event.
The rental vehicle is damaged by an unknown person while in a parking lot?
In the event of damage, theft, break-in, contact the police (Phone number 112) and the nearest AUTOWILL rent a car branch office.
Note:
Before you call the nearest AUTOWILL rent a car office, please prepare:
If after the term of rent there is need for additional charging you will be contacted by telephone or email.
Possible reasons for additional payment are:
Note:
If you do not consider the provided data to be correct, you can contact us via email at: [email protected]
